We
recognize that everyone has a choice when it comes to fulfilling their home
finance needs. We are chosen by many homeowners each year because of our
reputation for recognizing the importance of delivering superlative customer
service. We also recognize that for many people, purchasing or refinancing a
home is the most important financial decision they will make in a lifetime. We
believe that this transaction should be treated with the respect it deserves
and that is our mission—to make the American Dream of Homeownership a reality
as part of a very enjoyable experience.
You
Can Help!
A
smooth and successfully closing experience is our goal. One of the keys is
working as a team throughout the process. You can help your team help you in
several ways…
·
When
we contact you with questions or additional documentation, a quick response is
important. Often times the process can be slowed considerably if we don’t
receive an answer expediently.
·
If
there are any changes in your financial situation or within the transaction,
please notify us as quickly as possible. While the changes may not have a
bearing on the work we do, sometimes we will have to make adjustments because
of changing circumstances and we can only do so when we are informed of such
changes.
·
Forward
any documentation you receive or documentation requested by us as quickly as
possible. For example, we should receive a copy of your new insurance policy
early in the process so that we can review the document. You can use any
insurance company to insure your home, however, if you would like a
recommendation from us, contact us and we will be happy to help you in this
regard.
·
If
the expected date or time of loan closing changes, please contact us
immediately. Any change in timing may cause details of the transaction to be
adjusted and any delay in notification could cause the closing date to be
delayed further.
·
Make
sure you ask any questions on your mind. It is not a bother to answer questions
from our clients, it is a privilege.
Our
goal is to keep you informed throughout the process. We will be available to
answer questions and respond to your requests as quickly as possible. It is
very important that you have an enjoyable closing and we will work as hard as
possible to make this goal a reality.
Mike Ervin, Mortgage Banker
NMLS # 282715
(650) 735-5261
www.mikeervin.com
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